Rentals Team Leader
Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.
We all have one thing in common around here; a passion for snowsports, our mountains and creating memorable experiences for our guests. Our purpose is simple. Love it, live it, share it!
NZSki boasts one of the most modern and innovative rental fleets in the world comprising of the leading Head BYS system and the Burton LTR snowboards.
Our staff are an important part of our mountain's personalities and help us deliver on our purpose. The role of a Rentals Assistant is to provide our guests with a seamless service by assisting them onto the snow in suitably fitted snow sports rental equipment including skis, snowboards & clothing.
About the role
- In this role, you will assist the Head of Department in the day to day running of the department, as well as covering their days off
- Greeting guests to the Rentals department and providing service with a smile
- Fitting boots, skis and snowboards safely and efficiently
- Fitting and issuing of clothing, helmets, wristguards, poles (or accessories)
- Maintaining a tidy work area
- Ensuring all rental items have been checked in accordance with all health and safety and set up requirements
- Managing the rentals process for schools and groups on arrival
- Stocktakes
- Based at both Coronet Peak and The Remarkables
About You
- Minimum of 3 years prior experience in rental operations
- Proven 2 years prior experience in leading, motivating and inspiring a team
- Excellent leadership and communication skills
- Ability to multi-task, work unsupervised and manage your own time
- Highly customer focused with the ability to adapt to the demands of the business
- Ability to provide a safe and efficient service
- The ability to engage and build a rapport with guests and staff quickly
- Strong teamwork skills and experience in frontline customer service
- Willing to assist in other departments and take on additional duties as required
Further Information
- Shifts will vary from early starts to accommodate for schools and groups, to working evening shifts during night ski
As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.
Uniform for all roles is provided (just bring your own base layers)
A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
- 3 Peak winter season pass (Full Time crew)
- Discounted day passes at other ski areas
- Transport to/from mountains.
- Fantastic wellbeing support for all staff
- Nutritional hot crew meals each day (Discounted)
- Discounts at many local eateries, bars, breweries and retail outlets
- Discounts on mountain
- Regularly organised social activities off mountain
- Cool recognition programmes with prizes
- Earn and learn – free ski lessons (Full Time crew)
- Coronet Peak Ski Area, Queenstown 9371, New Zealand